We take every care to ensure that detailed information is provided in presenting the products offered for sale. We do this to help ensure that you can easily find the right fit for your requirement. In the event that you are considering to return an item, then please refer to the information below.
Returns Policy for Business Customers
If You are contracting with Us as a business customer, You have 3 days following your receipt of the Goods to report any damage to, defect in, incorrect delivery or shortage of the Goods by contacting Us by telephone on 07789553048 or by emailing info@stokesofficefurniture.co.uk We will require full details of the reported damage or defect and may request images. The Goods must remain in the original packaging and if requested by Us be promptly returned. Once We have verified the damage to, defect in or shortage of the Goods, We shall issue a replacement or a refund (including postage if applicable) to You via your original payment method. You have an obligation to take reasonable care of the Goods whilst they are in your possession. We may refuse to replace or refund any Goods returned to Us if We consider that You have failed to take reasonable care of the Goods.
Unwanted Goods or Goods ordered in error may be accepted for return only with the express permission of Us. Please also note that a minimum restocking charge of 30% of the sale price of the goods will apply. Please contact Us to raise a return request by calling Us on 07789553048 or by emailing info@stokesofficefurniture.co.uk.
Made-to-order non-stock, bespoke or customised Goods are Restricted Goods and cannot be accepted back into stock. If You need to cancel Restricted Goods for any reason, this can only be accommodated within 24 hours of placing the order. If accepted, charges may apply to cover any costs incurred. If a cancellation is possible after 24 hours, Office Furniture Online will charge a cancellation fee as it is unlikely that we could resell Restricted Goods to another customer.
Refused deliveries for Restricted Goods are not eligible for credit. Our usual refund policy does not apply to Restricted Goods, which cannot be returned or exchanged unless faulty.
Goods agreed for return must be returned in their original packaging, unused, unassembled and suitable for resale. Credit shall not be given for goods received damaged. You shall be, unless otherwise agreed by Us, responsible for the cost of return and restocking. Goods returned shall remain at your risk until receipt of the goods by Us. Where it has been agreed that You arrange the return delivery, the proof of return will remain with You.
If the value of the Goods returned by You is diminished by any amount as a result of the handling of those Goods by You, We may recover that amount from You up to the Contract price. We may recover that amount by deducting it from any refund due to You or require You to pay that amount direct to Us.